Sydney Move with Ease (ABN 18 726 631 763)
76 Frederick Street, Campsie NSW 2194, Australia · Phone: 0468 335 120 · Email: insdyneymovewithease@gmail.com
Last updated: 5 October 2025 (AEST)
1. Who we are
Sydney Move with Ease (“we”, “us”, “our”) provides residential and commercial removalist services in Sydney, NSW, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact details
- Address: 76 Frederick Street, Campsie NSW 2194, Australia
- Phone: 0468 335 120
- Email: insdyneymovewithease@gmail.com
2. The personal information we collect
The types of personal information we may collect include:
- Identity & contact: name, phone number, email address.
- Move details: preferred move date/time, pick-up and delivery suburbs/addresses, access details (lifts, stairs and counts), parking arrangements, item lists, special-handling notes.
- Transaction & admin: quotes, invoices, payment confirmations, and correspondence.
- Website/technical (if applicable): pages viewed, device/browser details, and cookies/analytics data.
We generally do not collect sensitive information. If you choose to provide it (e.g., access needs), we will handle it appropriately.
3. How we collect personal information
We collect personal information directly from you when you contact us by phone or email, request a quote, make a booking, complete a web form, or interact with our website. We may also generate administrative records during the delivery of our services.
4. Why we collect and use your information
We collect and use your personal information to:
- Provide quotes, schedule jobs, allocate crew/vehicle(s), and deliver our removal services;
- Communicate about availability, booking confirmations, and service updates;
- Manage billing, payments, record-keeping, and customer support;
- Improve our services and website experience;
- Send service messages and (if you consent or it is otherwise permitted) occasional promotions — you may opt out at any time;
- Comply with legal obligations and respond to lawful requests.
5. Lawful handling under Australian law
We handle personal information in line with the APPs. Where required, we rely on your consent (for example, when you submit details for a quote/booking). We also handle information where necessary to perform a contract, for legitimate business operations, and to comply with law.
6. Disclosure of personal information
We may disclose personal information to:
- Our employees and contracted crews involved in your move;
- Service providers who help us operate (e.g., IT/hosting, communications, payment processors);
- Insurers, professional advisers, or regulators where required by law.
We do not sell your personal information. We only disclose what is reasonably necessary for the relevant purpose.
7. Overseas disclosures
Some service providers (for example, cloud or communications platforms) may store information on servers located outside Australia. Where practicable, we take reasonable steps to ensure those recipients protect personal information in a manner consistent with the APPs.
8. Data security
We use reasonable technical and organisational measures to safeguard personal information against unauthorised access, alteration, disclosure, or loss. While no method is 100% secure, we continually review our safeguards and limit access to personnel who need it to perform their role.
9. Retention
We keep personal information only for as long as necessary for the purposes set out in this Policy, including to comply with legal, tax, and accounting requirements. When no longer required, we take reasonable steps to de-identify or securely destroy it.
10. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate, incomplete, or out-of-date. We will respond within a reasonable time and may need to verify your identity before actioning your request.
11. Direct marketing
We may send you service announcements or, where permitted, promotions about our services. You can opt out at any time by following the instructions in the message or contacting us using the details above. We will respect your choice.
12. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and analyse usage. You can manage cookies through your browser settings; however, some features may not function properly if cookies are disabled.
13. Third-party links
Our website may contain links to third-party sites we do not control. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
14. Children
Our services are intended for adults arranging moves. We do not knowingly collect personal information from children without appropriate consent.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate and resolve the issue. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
16. Changes to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and include the “Last updated” date above. Material changes may also be communicated directly where practical.
Questions or requests?
Chat with a Move Expert (24/7) or Call 0468 335 120 or insdyneymovewithease@gmail.com