Sydney Move with Ease (ABN 18 726 631 763)
76 Frederick Street, Campsie NSW 2194, Australia · Phone: 0468 335 120 · Email: insdyneymovewithease@gmail.com
Last updated: 5 October 2025 (AEST)
1. Definitions
- Company / We / Us: Sydney Move with Ease (ABN to be provided on invoice).
- Customer / You: The individual or entity booking our services.
- Services: Local residential/commercial removals, packing/ unpacking, disassembly/reassembly, short-term storage, and related services supplied by us.
- Job: The specific booking confirmed for a date/time and locations.
- Crew: Our movers assigned to the Job.
- Site(s): Pick-up and delivery addresses, including common areas, driveways, loading zones, and access routes.
2. Scope of Services
We provide time-based moving services for homes, apartments, offices, and shops; furniture disassembly/reassembly; handling of heavy/oversized items (e.g., pianos) subject to surcharges; packing assistance and materials (on request); and short-term storage (subject to availability). Availability, vehicle size, and crew allocation are determined by us at booking time based on the details you provide. guide
3. Quotes, Rates & Minimums
3.1 Time-Based Billing. Unless expressly stated as fixed-price in writing, all jobs are charged by time. Any estimates given are good-faith indications only and not binding. Actual cost depends on total time worked, including travel, loading/unloading, waiting, access delays, and unexpected complexities.
3.2 Standard Crew & Call-Out. Standard crew is 2 professional movers with a truck or van. Call-out fees apply per vehicle. Minimum charge is 2 hours for all trucks and vans.
3.3 Current Rates (incl. GST):
- Van: $80 per hour; Call-out: $60.
- Trucks: Call-out fee $100 (all truck sizes).
- Minimum: 2 hours (all vehicles).
- Heavy/Oversized items (e.g., piano): $200–$300 (subject to access; clear photos may be required for an accurate quote).
- Stairs: $20 per every 15 steps (counts apply per location).
- Parking penalties: Passed through at cost.
3.4 Variations. Rates may vary due to truck size/availability, access conditions (e.g., no lift, long carries, narrow hallways), additional stops, repacking needs, and special handling (fragile/glass/antique/artwork). We will inform you where practicable before proceeding.
4. Bookings, Deposits & Cancellations
4.1 Booking Confirmation. A booking is confirmed once we accept your requested details (date, time window, suburbs/addresses, rough inventory, and access notes). We may require a deposit to secure popular dates/times.
4.2 Customer Responsibilities at Booking. You must provide accurate information about item list, access (stairs/lifts and counts), parking, and any heavy/fragile items. If circumstances differ materially on the day, we may adjust the crew, vehicle, and charges accordingly.
4.3 Cancellations & Refunds. Our current policy: “As long as the job is canceled by the customer 48 hours prior to the move then we will forfeit their deposit. Cancellation on the job day will cost the customer their deposit.” Please review your confirmation for the deposit amount and any promotional exceptions.
5. Access, Parking & Wait Time
5.1 Parking. You must arrange legal, proximate parking suitable for the assigned vehicle(s). Any fines incurred during loading/unloading are added to the final bill.
5.2 Vehicle Access. Our 4.5-tonne truck parks at street level and cannot access underground car parks; a van may be required where height limits apply (multiple trips may be necessary for vans).
5.3 Waiting Time. Time spent waiting for keys, lifts, loading zones, strata approval, or similar is billable.
6. Packing, Inventory & Special Items
6.1 Packing. You are responsible for securely packing and closing boxes unless you have booked our packing service. Please label fragile boxes clearly.
6.2 Disassembly/Reassembly. We provide standard furniture disassembly/reassembly where practicable. We do not modify structures or undertake specialist trades (e.g., plumbing, electrical).
6.3 Prohibited / Hazardous Goods. We do not carry illegal items, flammables, corrosives, pressurised cylinders, or items prohibited by law or building policy.
6.4 Heavy & Fragile Items. Pianos and similar heavy items incur surcharges and may require additional crew/time. Fragile/glass/high-value items should be disclosed in advance for appropriate handling.
7. Payment Terms
7.1 When Due. All charges (time, call-out, surcharges, materials, parking penalties/fines) are payable upon completion of the Job unless otherwise agreed in writing.
7.2 Methods. We accept the payment methods noted on your confirmation/invoice.
7.3 Overdue Amounts. Late or unpaid amounts may accrue reasonable administration fees and interest and may be referred to collection. You are liable for recovery costs on an indemnity basis.
8. Liability, Risk & Insurance
8.1 Duty of Care. Our crew takes reasonable care to protect floors, walls, and items. However, moving inherently carries risk of minor marks/scratches due to tight access and handling.
8.2 Customer Preparation. Please protect delicate surfaces, remove drawers where appropriate, and advise of any pre-existing damage.
8.3 Limitations. To the maximum extent permitted by law, we are not liable for:
- Normal wear and tear, minor cosmetic marks, or pre-existing damage;
- Deterioration due to poor packing by you or inherent defects;
- Loss arising from delays outside our reasonable control (traffic, weather, lift breakdowns);
- Consequential or indirect loss (loss of profits, business interruption).
8.4 Monetary Cap. Our liability for loss or damage to goods caused by our negligence is capped at the lower of (a) the repair cost, (b) reasonable replacement value (subject to depreciation and fair wear), or (c) the total charges paid for the Job.
8.5 Insurance. We maintain public liability cover; this is not comprehensive contents insurance for your goods. You are encouraged to arrange adequate transit and contents insurance for full protection.
9. Claims & Notice Period
9.1 Inspection at Delivery. Please inspect items at delivery. Any concerns should be raised immediately with the crew.
9.2 Written Notice. All claims must be lodged in writing to our email within 48 hours of Job completion, with photos, a description of the issue, and reasonable proof of value.
9.3 Assessment. We may inspect, repair, or replace at our discretion (subject to the cap in Clause 8.4). Do not dispose of damaged items before assessment.
10. Timing, Delays & Force Majeure
10.1 Windows. Start times are given as windows and may vary due to traffic, earlier jobs, or circumstances beyond our control.
10.2 Force Majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control (e.g., severe weather, accidents, road closures, illness, civil emergencies).
11. Subcontracting
We may subcontract parts of the Services (e.g., additional vehicles/crew) while remaining responsible for performance under these Terms.
12. Customer Responsibilities on the Day
- Ensure safe, clear access and a responsible adult is present throughout.
- Provide accurate instructions and inventory; identify fragile/high-value items.
- Secure parking and any building/lift bookings or permits.
- Keep children/pets safely away from moving zones.
- Verify nothing remains at the origin location before departure.
13. Storage (If Applicable)
Storage services are subject to separate availability, charges, and conditions, including access windows, handling fees, and inventory records. Risk during storage remains with the Customer unless otherwise agreed.
14. Privacy
We collect and use your personal information solely to provide and manage the Services (booking, scheduling, billing, customer support). We do not sell personal data. Contact us to request access or correction.
15. Promotions & Vouchers
Any vouchers or goodwill credits (e.g., $20–$30) are discretionary, non-transferable unless stated, and may be subject to conditions and expiry dates.
16. Governing Law & Disputes
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of NSW and the Commonwealth of Australia. We encourage good-faith negotiation first; if unresolved, either party may seek mediation before litigation.
17. Variations
We may update these Terms to reflect changes in law, operations, or pricing. The version in effect at the time of your booking applies to that Job. Material changes will be communicated where practicable.
Need help or have questions?
Chat with a Move Expert (24/7) or Call 0468 335 120 or email insdyneymovewithease@gmail.com. We’re here to make your move smooth and stress-free.